The agreement, in plain words.

Pia Prescience Private Limited
CIN U62010MP2026PTC084413
1420, Kamini Kunj, Napier Town, Jabalpur – 482001, Madhya Pradesh, India

1. Who these terms bind

These terms govern your use of the Pia mobile application and the hey-pia.com website. “We” and “Pia” mean Pia Prescience Private Limited. “You” means the business that holds the account, and every person you authorise to use it. If you accept these terms on behalf of a business, you confirm you are authorised to do so.

2. What Pia is

Pia is business-management software for retail establishments: billing, inventory, purchasing, record-keeping and reporting. We provide the tool. What you record in it, and whether it is accurate, is yours.

3. What Pia is not

Pia is a record-keeping and business-management tool for licensed retail establishments. It does not provide medical advice, does not recommend or substitute for professional judgement, and is not a medical device. All dispensing decisions remain with the qualified pharmacist.

Pia does not verify prescriptions, does not check drug interactions, and does not confirm that a sale is lawful. Where the law requires a registered pharmacist to exercise judgement, Pia records that judgement; it never replaces it.

4. Your licences and your compliance

You are responsible for holding and maintaining every licence, registration and permission your business requires — including any drug licence, GST registration and shop establishment registration. You are responsible for complying with the Drugs and Cosmetics Act, 1940 and the Rules made under it, the Central Goods and Services Tax Act, 2017, and every other law that applies to your business.

Pia produces documents and registers to help you meet those obligations. It does not assume them. A record produced by Pia is your record.

5. Your data is yours

You own everything you put into Pia. We claim no ownership of your business data, your customer records or your transactions.

We hold that data to run the service for you. We do not sell it. We do not share it with third parties except as set out in our privacy policy, which names every processor we use and what each one receives. We do not use it to train machine-learning models unless you have given separate written opt-in consent, and we will never make that consent a condition of using any feature.

Every report in the app can be printed, saved as a PDF, shared as a CSV file, or emailed to your accountant, at any time. If you need a copy of something the app does not put on screen, write to us and we will put it together for you.

6. Accounts, staff and devices

You are responsible for who you give access to and what role you give them. You are responsible for approving the devices that reach your shop's data.

Tell us promptly if you believe an account or device has been compromised. We provide a kill switch that ends every session for a user immediately; you are expected to use it.

7. Acceptable use

Do not use Pia to break the law, to record transactions that did not happen, to falsify a statutory register, or to store data you have no right to store. Do not attempt to reach another business's data, probe the service for vulnerabilities without our written permission, or resell access.

We may suspend an account we reasonably believe is being used this way. Where we can, we will tell you first.

8. Availability

We work to keep Pia available and will tell you about planned maintenance in advance. We do not promise uninterrupted service. Pia requires an internet connection and does not operate offline.

9. Fees

Where a subscription applies, the fee, billing period and taxes are those stated when you subscribe. Fees are exclusive of GST unless stated. We will give you at least thirty days' notice before any price change takes effect for you.

10. Ending the agreement

You may stop using Pia and delete your account at any time, from inside the app or at hey-pia.com/delete-account.

Deletion has a 90-day grace period during which you can cancel by signing in; after it, your personal data is erased. Records we are legally required to keep — principally transactional records under section 36 of the CGST Act, 2017 and register entries under the Drugs and Cosmetics Rules, 1945 — are retained in restricted storage for the statutory period, together with the retention set out in our privacy policy. Our privacy policy sets out each period and each retention bucket.

We may end this agreement if you materially breach these terms and do not fix it within thirty days of us telling you, or immediately where the breach is unlawful.

11. Liability

Nothing here limits liability for fraud, for death or personal injury caused by negligence, or for anything that cannot lawfully be limited.

Subject to that: we are not liable for indirect or consequential loss, or for loss of profit. Our total liability in any twelve-month period is limited to the fees you paid us in that period.

You accept that you remain responsible for the accuracy of what you record, for the decisions you make, and for your own statutory compliance.

12. Changes

We may change these terms. Material changes take effect thirty days after we tell you; continuing to use Pia after that is acceptance. Clarifications that do not change your rights take effect on publication.

13. Governing law

These terms are governed by the laws of India. The courts at Jabalpur, Madhya Pradesh have exclusive jurisdiction.

14. Contact and grievances

[email protected]

Grievance Officer under the Digital Personal Data Protection Act, 2023 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021:

Akshat Gupta, Grievance Officer
Pia Prescience Private Limited
1420, Kamini Kunj, Napier Town, Jabalpur – 482001, Madhya Pradesh, India
[email protected]

We acknowledge a grievance within 24 hours and resolve it within 30 days.